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Refund Policy

  1. Monthly subscriptions within 7 days from the payment date: 100% refund if the student has not taken any lessons. After 7 days from the payment date, it is non-refundable unless there was a technical issue on Jabez.

  2. The refund policy is only valid for the first month of the monthly subscriptions. Refunds are not given from the second payment onwards. You will be automatically charged for the subscription every month until you cancel, whether you have taken the corresponding lessons or not. You must cancel your subscription before the plan renews for the month (see your account page for more information). Refunds must be requested to Customer Support.

  3. 6-month and 12-month plans are non-refundable unless there is a technical issue on Jabez that prevents using the system for the duration of the plan.

  4. Extra Lesson tickets expire after 30 days and are non-refundable.

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